Terms & Conditions
By scheduling or accepting Services from Shiny Key Cleaning LLC, you confirm that you have read, understood, and agree to be legally bound by this Agreement in its entirety.
1. Scope of Services
We provide high-quality professional cleaning services for residential and vacation rental properties, as described on our website https://shinykeycleaning.com/. Our services are designed to be thorough and detailed within a predefined scope.
2. Specific Service Exclusions
Our teams are instructed NOT to perform the following tasks. This list is not exhaustive:
- Exterior Cleaning: Cleaning of exterior windows that are not easily accessible.
- Estimates: All quotes (whether via the “Get My Estimate” web form or by phone/email) are estimates based on the information provided by the Client.6] The final fee is based on the actual condition of the property.
- Fee Adjustment: We reserve the right to adjust the quoted fee if, upon arrival at the property, the condition is significantly worse or different than described (e.g., a “maintenance clean” that actually requires a “deep clean”). Any adjustment will be discussed with the Client before work begins, if possible.
- Scope Creep: If the Client requests additional tasks not in the initial agreement, these tasks will be billed separately according to the scope of work.
3. Payments, Billing and Delinquency
Payments: For one-time residential clients, full payment is due on the day of service via: Bank transfers, Check, Cash, or Digital payment platform.
Billing: For recurring clients (residential or vacation rentals), billing arrangements (weekly, bi-weekly) may be established.
Late Fees: Invoices past due beyond 15 days will be subject to a late fee of 5% per month.
Returned Checks: An additional fee of $50 will be applied for any check returned for insufficient funds.
4. Cancellation & Rescheduling Policy
Our teams’ time is valuable. We maintain a strict schedule to serve all our clients efficiently.
Client Notice: We require at least 48 hours’ notice to cancel or reschedule a service.
Late Notice Fee: Cancellation or rescheduling made with less than 48 hours’ notice will result in the application of a penalty fee of $75.00 USD (or 30% of the total service cost, whichever is greater). This fee compensates the Company for lost revenue and the cleaning team’s travel time.
In cases of medical emergencies or situations outside the Client’s reasonable control, the Company may waive the cancellation fee, at management’s discretion.
Access Failure: If the team arrives at the property at the agreed-upon time and cannot gain access (e.g., incorrect alarm or key code, unsecured pets, or client cancels on-site), the same Late Notice Fee will be applied.
5. Property Access, Keys and Alarms
Access: The Client must provide a secure method to access the property.
Key Handling: If you provide us with a physical key, it will be coded (without your name or address) and stored securely at our facility.
Alarms: The Client must provide clear instructions for disarming and arming any alarm system. Shiny Key Cleaning LLC will not be responsible for false alarms or associated fees if the instructions provided are incorrect or the system malfunctions.
6. Client Obligations (Preparation)
To ensure an efficient and high-quality cleaning, the Client agrees to:
Secure Pets: For the safety of your pet and our team, all pets must be secured in a separate area (e.g., closed room, kennel, patio). Our teams are instructed not to enter a home if an unsecured pet appears aggressive.
Secure Valuables: All irreplaceable, fragile, high-monetary-value, or sentimental-value items (e.g., cash, jewelry, firearms, prescription medications, antiques) must be put away and secured by the Client.
7. Specific Terms for Vacation Rentals (Turnover)
Cleaning Window: The Client (Owner/Host) must strictly enforce their check-out (e.g., 10:00 AM) and check-in (e.g., 4:00 PM) times. Late check-outs by guests that are not communicated and approved by us may result in a rushed or incomplete cleaning. We will not be responsible for guest complaints if our agreed-upon cleaning window is compromised.
Guest Damage Reporting: Our teams are trained to photograph and report any obvious damage caused by guests (e.g., broken glass, large stains on carpets, linens, towels, damaged walls, equipment, etc.) as a courtesy service. However, we are not property inspectors and are not liable for damage we do not report.
Supplies (Restocking): If restocking supplies (toilet paper, paper towels, soap, etc.) is not part of our agreement, the Client is responsible for maintaining an inventory of these supplies in a locked storage closet on the property. If supplies are not available, that task will not be completed.
8. Quality Guarantee & Complaint Policy (The 24-Hour Checklist)
24-Hour Inspection: Your satisfaction is our priority. If you are not satisfied with an area of your service, you must notify us within 24 hours of the cleaning’s completion.
Claim Process: Notification must include a clear description of the area of concern and, if possible, digital photographs.
Our Solution: Our sole obligation will be to reschedule a visit, at no additional cost, to re-clean the specific areas that were missed or did not meet our quality standards. We do not offer cash refunds for services rendered.
Exceptions: This guarantee is void if (a) the Client or a third party “corrects” the area in question before we have the opportunity to inspect and re-clean it, or (b) if the property’s condition before cleaning (extreme wear and tear, permanent damage, etc.) prevented a perfect result.
Our commitment is your total satisfaction. We will always do what is necessary to ensure your experience is positive.
9. Liability, Insurance and Limitations
License and Insurance: Shiny Key Cleaning, LLC is a Limited Liability Company registered in Florida and maintains general liability insurance and a bond (bonding).
Damage Reporting: Any damage or breakage caused by our team’s negligence must be reported to the Company within 24 hours of the service with evidence documenting the actual damage. Access to the property will be required to inspect and document the damage.
Normal Wear and Tear & Pre-Existing Damage: We are not responsible for normal wear and tear on surfaces (e.g., floor scratches, discolored grout, permanent stains) or for pre-existing damage (e.g., a poorly hung shelf that falls when dusted, loose knobs).
Special Materials: The Client must notify us in writing if special material surfaces exist that require non-standard cleaning methods or products (e.g., unsealed marble, porous stone, exotic woods). If not notified, we will use our standard products and will not be liable for any resulting damage.
Limit of Liability: The Company’s total liability for any property damage claim is limited to the repair or replacement of the damaged item, at our insurance company’s discretion.
10. Non-Solicitation of Staff Clause
Agreement: The Client agrees not to hire, solicit, or employ, directly or indirectly, any employee or former employee of Shiny Key Cleaning, LLC for private cleaning services during their employment with us and for a period of twelve (12) months after the termination of their employment.
Penalty Fee: If the Client breaches this clause and hires our staff, the Client agrees to pay Shiny Key Cleaning, LLC a penalty fee of $2,500.00 USD. This fee compensates the Company for recruitment costs, training, and loss of revenue.
11. Privacy, Confidentiality and Photographs
Confidentiality: We respect the privacy of your home. All our staff are bound by confidentiality agreements.
Use of Photographs: We reserve the right to take “before and after” photographs of our work. These photos are used for training, proof of service, and marketing.
Marketing photos will be anonymized, showing no faces, names, addresses, or identifiable personal items.
No photograph will be used for marketing purposes without the Client’s prior consent.
12. Governing Law and General Clauses
Force Majeure: We will not be liable for service failures or delays due to acts beyond our reasonable control, including, but not limited to, natural disasters (hurricanes, floods), pandemics, government shutdowns, or utility failures.
Entire Agreement: This document constitutes the entire agreement between the Client and the Company, superseding all prior communications or agreements.
Severability: If any part of this Agreement is deemed invalid or unenforceable, the remainder of the Agreement shall remain in full force and effect.
Governing Law: This Agreement shall be governed and interpreted in accordance with the laws of the State of Florida. Any legal dispute shall be resolved in the courts of Monroe County, Florida.
Acceptance of this Agreement can be made electronically by checking the acceptance box on our website or by confirming a service via message, email, or phone call.
By scheduling a service, you acknowledge that you have read and accepted all Terms and Conditions set forth herein.
